Polishing Service Skills, Ensuring Guest Satisfaction

The first-campus practice for 2014 Hotel Management students is imminent. Mr.Lau, Deputy Minister of Student Affairs and Director of Quality Supervision, have trained a number of students in the Chinese restaurant for enhance their consciousness of service and hotel concept

Student interns will practice on the stage of international starred hotels next semester, and facing the guests from all over the world, so it’s necessary for students to familiarize themselves with what is high standards of service skills. In addition, cultivate their excellent service consciousness to ensure guest satisfaction is very important, that will achieve their career success and eventually make them become a real hotel elite in the future.

Pay attention to the behavior and image

Service enthusiasm in word and deed

Focus on profession and strictness

Focus Good service and guest satisfaction

Work in a disciplined manner


Students received training